Hi guys, just thought I'd post my recent experience.
I had a server at Joes DataCenter. They unplugged me and gave me the
silent treatment for days. They would not allow me to communicate with
them through phone nor their ticket system.
They did this on the grounds that I was damaging their IP reputation by spamming.
Although there were previous occasional incidents of users having
changed their passwords to something like 1234 and getting picked-up by a
spambot; and spamming for a few days. What caused this last and final
rift was a COM_JCE exploit on Joomla CMS software. JDC couldn't seem to
wait until I was able to patch all the 35+ sites to remedy the problem. They unplugged my server; and discontinued my service.
They were however nice enough to allow me to extract some important data
belonging to one of my customers after several days of down time. But only after I called another company to pickup my server for data-recovery services.
So if you're a bullet-proof super-admin that never has any issues, their
service is great. If you're like me and are learning as you go, you
might look elsewhere.
Needless to say, I had them packup and ship my server to another colo-service provider.
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