I like and dis-like a few things about ISPCONFIG.
LIKES:
- Offers and Handles multiservers very well.
- easy to install guides
- well documented
- many howto guides for just about every option
- cheap billing module
- creating a website or sub-domains does not automatically create a DNS entries/mail domains/etc, you have to expect your customers to know what they are doing. It's not as user-friendly in that aspect. It would be nice if it offered a dummy mode or wizards for users. In this aspect DTC was nice to do everything for you when you added a domain. Then you just had to do any customizations required, but the basics where created for you.
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